Field Service


What it is:

Digital Dispatcher’s Field Service application is a mobile field management software solution for field technicians. It combines multiple technology tools such as:

  • Fleet Tracking
  • Point of Sale Invoicing
  • Inventory Tracking
  • Dispatching Suite
  • Route Optimization solution
  • Operates in real-time on any cellular network with the newest Android platforms.

Digital Dispatcher is the newest generation of multi-function mobile field management solutions designed to increase efficiency, cut costs, improve customer service and grow profits. Digital Dispatcher is designed for field delivery and service businesses of all sizes. It is the most affordable and easy-to-deploy mobile field management system available, designed by the industry leader in mobile technology.

What it does:

  • Builds optimal routes using sophisticated Mapping Route Optimization software.
  • Wirelessly transmits the optimized route to the technician’s mobile computer (smart-phone or tablet).
  • The mobile computer provides the technician with on screen, turn-by-turn directions.
  • Using the DD application on the phone, the technician captures all the relevant data related to the service work order.
  • Upon completion of the service call, the mobile computer (smart-phone or tablet) prints a detailed service ticket on site, email a copy to the customer, and wirelessly forwards the detailed data to the host application in the office for review and processing.
  • Incredibly valuable management and operations reports can be generated to measure and drive productivity.
  • To improve profits further, a custom Flat Rate Billing system is developed to simplify the technicians billing process, improve customer service and increase average hourly billing rate.

Why you need it:

Digital Dispatcher saves time and money so you can shift focus and attention to customer service, operations and sales.

  • Save $10,000-$50,000 per vehicle via Digital Dispatcher Field Service Module
  • Implement cost effective solutions that leverage new technology in a way that significantly improves profit.
  • Increase top and bottom line growth and leap ahead of the competition in customer focused service.
  • Spearhead the newest technology solution on an Android based smart-phone or tablet.
  • Provide your staff with a new level of control, saving them time while allowing them to do their jobs better and more efficiently.
  • Become a leader that has uncommon control and knowledge of your business.
  • Gain real- time management and reporting functionality with the solution that allows you to manage from anywhere.

Increase Profits immediately without adding additional payroll or vehicle assets. Reduce administrative and operational costs with a solution that has been the industry leader for over 12 years.